Sonalysts.com Download FAQ
=====================================

There are a few issues that have been reported while
downloading patches from our website.


1) Nothing happens after I click "Start Download"
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This could be a couple of things.
The most common issues have been in the following groups
   a) The browser's Security settings are too restrictive
   b) A download manager is misinterpreting our web form
   c) There is a firewall that is restricting the flow of data

To check (a)
============
  In IE, click "Tools" then "Internet Options..."
  Select the "Security" tab at the top
  Make sure the "Internet" is selected.
  then click "Custom Level"
  In the security settings dialog under "Miscellaneous" there is an item called:
      "Submit nonencrypted form data"
  In order for downloads from Sonalysts to work, that option cannot be "Disable"
  If it is, I suggest selecting "Prompt".  
  then you will need to answer "Yes" to the "Warning dialog about setting security settings for this zone"
  You can always put that setting back to "Disable" after you download the desired file.
  Then click "OK" in the "Security Settings" dialog
  and "OK" again on the "Internet Options" dialog.

For (b):
=========
  Find out if there is some external "Download Manager" application
  running and disable it.
  Examples of Download Managers are:
  Download Accelerator (DAP), FlashGet, GetRight, Microsoft Download Manager, 
  Netscape Download Manager
  We are not sure why there is a problem downloading our patches with
  download managers applications.  We only suggest disabling these applications 
  temporarily while downloading our patches until this issue can be resolved.


2) The filename to be saved has ".pl" at the end.
   when the Save File As dialog appears the filename may have ".pl" after
   the actual filename, such as "subcommand_v108.exe.pl"
   Just remove the ".pl" from the name like so:
   subcommand_v108.exe
   and click "Ok"

For (c):
=========
   In some cases, a user's firewall may have very restrictive settings which prevent 
it from recognizing that a request was made by the user and our webserver is attempting
to fulfill that request. Windows XP has a built-in firewall that many users are unaware
is operating in the background trying to keep them safe online.